It is a common practice in many organisations today, to turn to IT support service providers to take care of all their IT support requirements. While IT support traditionally was taken care of by the in-house team, increased workloads, the need to be cost efficient, lack of expertise in the fast growing technological world, expansion of the business in other countries, and lack of staff, has led to the outsourcing of IT support services.
IT support services help boost other IT functions like IT management and IT maintenance. IT support services ensure that problems and setbacks are rectified as Global Contingent Workforce Management Servicessoon as they arise, thus influencing the outcome of IT projects. Also, the in-house team benefits with the vast experience that IT support service providers bring in; they can concentrate on other pressing tasks or other business functions, and they learn valuable and modern techniques that the providers use. Substantial savings are made in terms of both money and time, and organisations gain from the provider's best practices - thanks to the IT supplier having worked in various platforms and domains.
Providers, with their experience of working in different environments, also will be able to train the in-house team better. They can help oversee technological integration or data migration, for example, and make the whole process easier, since the pressures are manifold on the in-house team. A provider ensures smooth operations, and helps improve internal processes.
One of the more important reasons organisations hire providers is the challenge to deliver support due to ad hoc requirements and problem with staffing which in turn delays the response time, leading to delays in projects and increased downtime. Therefore organisations must hire a global IT services provider - who will in turn be able to provide resources 24x7, and will be flexible when the organisation wants to scale up or down according to the need of the hour.
Cost and management of a workforce spread across the globe can be difficult. It is difficult to manage numerous vendors located across the globe. Global providers eliminate the risk of having to deal with multiple vendors - organisations can now work with a single vendor who has a single point of contact to address all issues. Providers also offer flexible 24x7 helpdesk support solutions to boost support, from a centralised help desk. These global teams have extensive technical know-how, and provide help through multiple channels. Support can be provided part time or full time or during contingencies, and during peak times and troughs. The resources also are knowledgeable in the local language as well as in English, enabling them to provide service in the local language and report back in English - thus eliminating language barriers. Quite a few resources are also multilingual.
Organisations also face challenges such as high and recurring travel and communications costs, employee liability problems and global legislation laws. In such scenarios, organisations must hire a provider well-versed with the different employee laws. A European and global support services provider, for example, will have extensive support service experience across Global Contingent Workforce Management ServicesEurope, and will ensure that employees adhere to TUPE and IR35 - laws that are specific to Europe. Organisations therefore can use European IT support as and when required.
Global support services providers also provide their services for a competitive price, and the organisations can pay for the services they use, when they use them. Cost-cutting in organisations has increased ever since the global recession in recent times.